Privacy Policy

Awedience ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Awedience web application ("App"), which provides analytics and audience insights for digital creators across social platforms like YouTube, Instagram, and others.

By using the Awedience App, you consent to the data practices described in this policy.

1. Information We Collect

a. Account Information

• Name
• Email address
• Login credentials (if registering directly with us)
• Profile image (if connecting a social account)

b. Connected Platform Data (e.g., YouTube and Instagram)

When you connect a third-party platform like YouTube or Instagram:

• Channel statistics (e.g., subscribers, views, watch time)
• Video-level analytics (e.g., views, CTR, engagement)
• Audience insights (e.g., geography, device type)
• Metadata (e.g., video titles, thumbnails)

For connected Instagram accounts, this may also include:

• Instagram account identity, username, and professional account type
• Account-level analytics such as views, reach, impressions, engagement, followers, and media count
• Recent media metadata such as media IDs, media type, captions, permalinks, timestamps, likes, and comments
• Media-level analytics such as views, reach, saves, shares, and total interactions
• Connection status, granted scopes, token expiry, refresh and sync timestamps, and non-secret provider error summaries

Note: We only request read-only access. We do not post, edit, or delete any content on your behalf.

c. Usage Data

• Pages and features accessed
• Session duration and interactions
• Device, browser, and OS information
• IP address (for analytics and fraud prevention)

2. How We Use Your Information

• Provide and maintain the Awedience App
• Display performance analytics for your connected accounts
• Refresh connected platform tokens and sync analytics in the background while a connection is active
• Improve product features and user experience
• Communicate with you (e.g., support, updates)
• Comply with legal obligations

We do not sell or rent your data to third parties.

3. How We Share Your Information

• With Service Providers: Cloud hosting, analytics providers, authentication services, and API gateways that help us operate the App.
• With Your Consent: If you authorize third-party integrations or services.
• For Legal Compliance: If required by law, court order, or government request.
• In Business Transfers: In the event of a merger, acquisition, or asset sale.

4. Third-Party APIs and Services

When you connect Awedience to a third-party service (e.g., YouTube), your data is subject to both our Privacy Policy and the third-party's own terms and policies.

• We use the YouTube Data API Services
• By using this integration, you agree to the Google Privacy Policy
• You can revoke Awedience's access to your YouTube data at any time via the Google Security Settings page
• We use Meta's Instagram APIs for connected Instagram analytics and request read-only permissions for account identity and insights
• You can disconnect Instagram from the Awedience Channels page or revoke Awedience's access from your Meta account settings

5. Data Security

We take security seriously. Measures include:

• Encrypted storage of sensitive data (e.g., OAuth tokens)
• Redaction of access tokens, bearer tokens, authorization headers, client secrets, and refresh tokens from provider logs
• HTTPS across all endpoints
• Limited employee access to production systems
• Regular monitoring and auditing

However, no system is 100% secure. We encourage users to use strong passwords and revoke third-party access if suspicious activity is detected.

6. Data Retention

• We retain your data as long as your account is active or as needed to provide the service.
• You may request account deletion at any time by emailing: support@awedienceapp.com
• Revoking access to a connected platform will stop future data sync, but historical data may remain unless deletion is requested.
• Disconnecting Instagram stops future background refresh and sync attempts unless you reconnect the account.

7. Your Rights and Choices

You may have rights under data protection laws, including the right to:

• Access a copy of your personal data
• Correct or update your information
• Request deletion of your data
• Object to or restrict certain processing

Contact us at support@awedienceapp.com to exercise these rights.

8. Children's Privacy

Awedience is not intended for use by individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children.

9. International Users

If you are accessing the App from outside the United States, your data may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date. If the changes are material, we will notify users via the App or email.

11. Contact Us

For questions about this Privacy Policy or your data, please contact us:

• Email: support@awedienceapp.com
• Mail:21 Vista Clara Rd. Sausalito, CA 94965